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Balancing Commitments
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Balancing the demands of work and family is important to every employee, and handheld
connectivity is a highly efficient tool for managing both. Staying in touch at all
times makes it possible to respond to any situation. Text messaging provides “high
touch” contact with the tech savvy younger generation, whether colleagues or children.
The freedom to be anywhere and still connected is a critical feature for every employee,
every department, every family.
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Exceeding Response Expectations
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In today’s world, managing--and exceeding--- response expectations requires that
someone is “always on”. Each smartphone can become a “first responder” device. Like
police and emergency rapid response systems, your corporation’s rapid response infrastructure
can be built using a network of smartphones.
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Handheld Analytics
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Interacting with colleagues and customers on the spot is more effective when the
data is right there, within reach. For anyone who manages by walking around, who
visits customers, inspects services and/or products, compares performance and/or
quality, smartphones can provide the analytics and metrics you need. The right data
at the opportune time increases the possibilities to innovate, expand and improve.
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Ambient Management
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Managers should manage, and smartphone mobility can give the busy manager an edge.
The conversations, expectations and accolades that should be shared with team members
across the organization are enhanced with anytime anywhere connectivity. Smartphones
allow a manager to utilize those pockets of time available only because of anytime,
anywhere connectivity for scheduling, texting, conference calling and/or sharing
a positive management experience with an associate.
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High Potential Potential
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Good rule of thumb: Spend 80% of your development dollars on the 20% of managers
who will lead your organization in the future. Smartphones are an essential part
of the high potential tool kit. Add applications that make it easier for your best
players to collaborate. Leverage your commitment to their success.
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Mobile Mentoring
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Time saved from anytime, anywhere communications can be used for mentoring. Making
the mentoring commitment part of each manager’s responsibilities can deliver solid
payback. Based on current research, one third of your work force—many of them your
most experienced employees--will retire in the next 5-7 years. Providing an easier
way to exchange ideas and schedule face time can substantially increase the effectiveness
and scope of mentoring in your organization.
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Attracting the Net Generation
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As boomers retire, the Net Generation will fill the ranks. This next generation
has unique collaboration and networking skills. They are already using social networking,
SMS, blogs, RSS feeds and of course phones. They expect any company they join to
have enlightened strategies for collaboration and the tools to support those strategies.
Not properly equipping them means they’ll end up working for your more visionary
competitors.
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Tighter "Loose" Ties
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Social networks, business networks and anytime, anywhere communications reinforce
activities that bring value from the “loose” ties that develop in business and professional
interactions. Many leading companies expect social networking through handheld devices
to be the next wave of loose tie value creation.
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Getting Web 2.0 in Hand
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Providing information display is old hat. It is table stakes in a world driven by
high quality customer and employee experience. Creating better experiences happens
when there is interactivity between servers and seekers--real people, not computers.
Increasingly that interaction takes place on an always on smartphone. Creating better
2.0 experiences happens when you program the Web to respond to your customers and
employees on your behalf. These hands on, always on experiences differentiate you
and your company as Web 2.0 leaders in experience creation.
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Leveraging those Lethal Hours
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They call it dead time. Stuck in that (fill in the blank) airport, city or state.
Anxious to get home after a long (fill in the blank). If only you had completed
that (fill in the blank). Every executive has his or her list, and so does every
sales and service person who is on call. Give them tools to turn those off hours
into productive ones. A smartphone is the foundation for bringing dead time back
to life for your employees. And then when they do get home, they can focus on life.
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Location, Location, Location
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Whether reporting a power outage or answering a customer’s questions about your
products, location driven services are transforming the way problems get solved.
Smartphone mobility means being first at the scene, documenting with photos, transmitting
updates, organizing responses, getting things done, maybe even saving lives.
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